Shipping & Delivery
We ship with trusted couriers, fully insured, so your piece arrives safely. Here's what to expect.
Domestic Delivery
Tracked courier delivery across the country, in plain, unbranded packaging for your privacy.
(after dispatch)
International Delivery
Tracked international shipping, fully insured. Delivery times vary by destination and local customs processing.
(after dispatch, excluding customs delays)
Bespoke & High-Value Commissions
For bespoke or higher-value pieces, we arrange shipping on a case-by-case basis, with additional insurance and handling as needed.
Order Tracking
Once your piece leaves our workshop, you'll receive a tracking number by email so you can follow its journey to you.
Dispatched
Your piece has left our workshop
In Transit
On its way with our courier partner
Delivered
Signed for and in your hands
Shipping & Delivery Terms
1. Signature Required on Delivery
For your security, all packages require someone to sign for them on arrival. Couriers will not leave packages unattended or hand them to anyone other than the recipient or an authorized person at the delivery address.
2. Insurance & Liability
Every order is insured during transit, up to the point of delivery. If a package is lost or damaged in transit, we'll work with you to arrange a replacement or resolution.
3. International Customs & Import Duties
For international orders, your shipment may be subject to customs inspection and local import duties or taxes. These charges are determined by your country's customs authority and are the responsibility of the customer.
4. Order Processing Time
Since pieces are made to order, please allow [X] business days for crafting before your order ships. You'll receive a confirmation email once your piece is dispatched.5. Shipping Address Accuracy
Please double-check your shipping address before placing your order. We're not responsible for delays or non-delivery caused by incorrect or incomplete address information provided at checkout.
6. Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow its progress to your delivery address.
7. Failed Delivery Attempts
If a delivery attempt is unsuccessful, the courier will typically leave a notice with instructions for rescheduling or pickup. Packages unclaimed after [X] days may be returned to us, and additional shipping charges may apply for redelivery.
8. Lost or Stolen Packages (Confirmed Delivered)
Once a package is marked as delivered and signed for, Velorium is not responsible for items lost or stolen after delivery. We recommend being available to receive your order on the expected delivery date.
9. Shipping Restrictions by Region
We currently ship to [list countries/regions]. If your country isn't listed, please contact us to check availability.
10. Changes to This Policy
We may update this shipping policy from time to time. Any changes will be reflected on this page with an updated "last revised" date.
Last Revised
This shipping policy was last revised on 13 JUNE 2026.