1. Overview

This policy explains how Velorium collects, uses, and protects your personal information when you visit our website, place an order, or get in touch with us.

2. Information We Collect

We collect limited, necessary details required to deliver a bespoke luxury experience:

• Identity & Contact Data: your name, email address, phone number, and shipping or billing address, collected when you place an order, make an inquiry, or subscribe to our newsletter.
• Technical Data: your IP address, browser type, device information, and how you use our site, collected automatically through cookies and similar technologies.

3. How We Use Third-Party Services

We work with a number of trusted third-party services to operate our website, process orders, and communicate with you. These providers may process certain personal or technical data as part of their services, and each operates under its own privacy policy. For details on cookies and tracking tools specifically, see our Cookie Policy.

4. How Your Data Is Used

Your information is used to process orders, respond to inquiries, send updates if you've subscribed, and improve our website. We don't sell your personal data, and we don't share it with third parties for their own marketing purposes.

5. Certificates of Authenticity

If you purchase a piece, a record is created containing your name, a unique code, and details of your piece, used to verify your Certificate of Authenticity. This record is only accessible through the matched lookup on our verification page — it is not publicly browsable.

6. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

7. Third-Party Links

Our website may link to third-party platforms, such as social media or messaging apps. We're not responsible for the privacy practices of these platforms, and we encourage you to review their policies before sharing any information with them.

8. Legal Disclosures

We may disclose your information if required to do so by law, or in response to a valid request from a court or government authority.

9. Data Retention & Your Rights

We keep your personal information only for as long as necessary — to fulfil orders, meet legal requirements, or maintain your certificate records. You can request access to, correction of, or deletion of your personal data at any time, by contacting us below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most current version. We encourage you to review this policy periodically.